At SUHO, we respect your privacy and are committed to protecting the personal information you provide while using our website and services.
1. Information We Collect
Depending on how you use our website, we may collect:
Name
Email address
Mobile number
Billing and shipping address
Order and transaction information
Payment-related information processed through payment partners
Device and browser information
IP address
Website usage information
Customer support and communication details
2. How We Use Your Information
We may use your information to:
Process and deliver orders.
Provide customer support.
Send order confirmations and shipping updates.
Process returns, refunds, and cancellations.
Improve our website, products, and services.
Prevent fraud and unauthorized transactions.
Provide relevant service-related communications and offers where applicable.
Comply with applicable legal and regulatory requirements.
3. Cookies
Our website may use cookies and similar technologies to:
Remember customer preferences.
Improve website functionality.
Understand website traffic and usage.
Improve the overall shopping experience.
Certain website features may not function properly if cookies are disabled through browser settings.
4. Sharing Your Information
Where necessary to provide our services, information may be shared with trusted service providers such as:
Shipping and logistics partners
Payment gateway and payment processing providers
Technology and hosting service providers
Customer support and service providers
Government, regulatory, or legal authorities where required by law
We do not sell or rent your personal information to third parties.
5. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, fulfill business requirements, maintain transaction records, comply with legal, accounting, and tax obligations, and resolve disputes.
7. Marketing Communications
Where applicable, customers may receive promotional communications, offers, or updates.
Customers may opt out of promotional communications where an unsubscribe option is provided.
8. Your Rights
Subject to applicable laws, customers may contact us regarding:
Correction of inaccurate personal information.
Account-related assistance.
Privacy-related concerns.
Information regarding personal data held by us.
9. Policy Updates
SUHO may update this Privacy Policy from time to time.
Any changes will be published on this page with the revised effective date where applicable.
