Welcome to SUHO. These Terms & Conditions govern your use of our website and services. By accessing our website, browsing products, creating an account, or placing an order, you agree to comply with these Terms & Conditions. If you do not agree with these terms, please discontinue using our website.
1. Acceptance of Terms
By accessing, browsing, registering, or purchasing from SUHO, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, our Privacy Policy, and our Return & Refund Policy.
2. About SUHO
SUHO is an online shopping store offering products across Home, Kitchen & Living, Beauty & Personal Care, Health & Wellness, Outdoor & Garden, Fashion & Accessories, Toys, Kids & Baby, Sports & Fitness, Pet Supplies, Electronics & Gadgets, Office, School & Craft, Travel & Luggage, Auto & Vehicle Accessories, and other lifestyle categories.
3. Product Information
We make reasonable efforts to provide accurate product descriptions, specifications, images, pricing, and availability.
However, minor variations in product color, packaging, dimensions, appearance, or specifications may occur due to manufacturer updates, photography, lighting conditions, or differences in individual screen settings.
SUHO reserves the right to update or modify product information when required.
4. Pricing & Payments
All prices are displayed in Indian Rupees (INR).
Product prices may be changed or updated without prior notice.
Payments are processed through available and secure payment methods and payment gateway partners.
Orders are confirmed only after successful payment authorization.
Applicable taxes and charges will be applied wherever required under applicable law.
5. Order Acceptance
Placing an order does not guarantee its final acceptance.
SUHO reserves the right to cancel or refuse an order in circumstances including product unavailability, pricing or listing errors, payment issues, suspected fraudulent activity, incorrect customer information, or operational limitations.
If an order is cancelled after payment has been successfully received, an eligible refund will be processed according to the applicable payment and refund process.
6. Dispatch & Delivery
Orders are generally processed and dispatched within 2–3 business days.
Delivery timelines may vary depending on the customer’s location, PIN code, courier availability, weather conditions, public holidays, festivals, operational circumstances, or other factors beyond our reasonable control.
While we make reasonable efforts to ensure timely delivery, delays may occasionally occur.
7. Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy.
Customers are advised to review the Return & Refund Policy before placing an order.
8. User Responsibilities
You agree to:
Provide accurate and complete personal, billing, and shipping information.
Use the website only for lawful purposes.
Not misuse, copy, modify, disrupt, or interfere with the website or its services.
Not attempt to gain unauthorized access to any part of the website, account, or systems.
Maintain the confidentiality of your account credentials where applicable.
9. Intellectual Property
All website content, including logos, graphics, product images, text, product descriptions, website design, layouts, trademarks, branding, and other materials, are owned by SUHO or their respective licensors.
Such content may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.
10. Limitation of Liability
To the extent permitted by applicable law, SUHO shall not be liable for indirect, incidental, consequential, or special losses arising from the use of the website, delivery delays, third-party courier services, technical interruptions, temporary website unavailability, or circumstances beyond our reasonable control.
11. Privacy
Personal information collected through the website is handled in accordance with our Privacy Policy.
Please review our Privacy Policy to understand how personal information is collected, used, stored, and protected.
12. Changes to Terms
SUHO reserves the right to update or modify these Terms & Conditions from time to time.
Changes may be made without prior notice. Continued use of the website after such changes constitutes acceptance of the updated Terms & Conditions.
